Browse all book summaries in the Customer Experience category. These summaries deliver fast, focused insights from the most influential Customer Experience books.
Whether you're a student, professional, or curious learner, our expert-curated summaries help you grasp essential ideas in less time—perfect for deepening your understanding of Customer Experience.
by LookyBooks
An in-depth exploration of Total Experience (TX), highlighting how IT leaders can integrate customer, employee, and user experiences to deliver seamless, secure, and personalized interactions across all touchpoints.
by Robert JohnstonClark
A comprehensive guide to enhancing service operations in the modern business landscape, offering strategies for excellence and agility.
by Donna Weber
A strategic guide to transforming onboarding practices into a competitive advantage through practical frameworks and actionable insights.
by Brad Cleveland
A comprehensive guide to transforming customer interactions by embedding customer-centric thinking into the core of organizations.
by Annette Franz
A comprehensive guide for professionals seeking to enhance their business strategies through a deeper understanding of customer experience in the digital era.
by Nicholas Webb
A comprehensive guide to understanding and anticipating customer needs to drive business success.
by Nick Mehta
A guide to leveraging customer success management to build lasting client relationships and drive business growth in a competitive landscape.
by Matthew Dixon
Matthew Dixon's 'The Effortless Experience' challenges the conventional wisdom that exceeding customer expectations is the key to building loyalty. Instead, Dixon argues that reducing customer effort is the most effective way to enhance customer satisfaction and foster loyalty.
by Harley Manning
A comprehensive guide on transforming businesses by adopting a customer-centric approach, focusing on enhancing the customer experience as a core strategy for growth and success.